The point of terrorism is to make its victims feel helpless. If one doesn't know where the next bomb or mass shooting will happen, and the probability of it happening is high, people are afraid. In case of mass shootings, at least people have some chance of fighting back successfully with their own small arms.
For all the brave statements like "if someone molests my spouse/child/parent, I'll hurt them", most people aren't going to get into a losing fight at the airport. They will either avoid future air travel, pester their elected representatives or exact revenge at a more convenient time. But the same people who would overlook an offense to their own dignity are unlikely to forget or forgive an offense against their families.
Some TSA agents are terrorists. Whether they enjoy their jobs or not, they do things every day that traumatize people and they do so with almost complete impunity from either legal prosecution or immediate defensive actions by their victims. Their leadership enables routine transgressions against innocent people in the name of security. The lies aren't convincing anyone. I will be watching the fate of this particular bunch of government-sponsored terrorists with interest.